Refund & Cancellation Policy

1. 14-day money-back guarantee

We want you to be happy with Tivo. If you are not satisfied, you can request a full refund on your first purchase within 14 days of the payment date, for any reason. Refunds are issued to your original payment method within 5–10 business days of approval.

2. Renewal charges

Because Tivo is billed on a monthly recurring basis and you receive the Service immediately for each billing period, renewal charges after the first month are generally non-refundable. However, if you believe a renewal was charged in error — for example because you intended to cancel, or because you did not use the Service during the billing period — please contact us and we will review your request on a case-by-case basis and refund where reasonable.

3. UK and EU statutory rights

If you are a consumer resident in the UK or the EU, you have a statutory right to cancel a distance contract for digital services within 14 days of entering into the contract, under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and equivalent EU legislation.

By starting to use the Service immediately after purchase, you expressly request that we begin supplying the Service during the 14-day cancellation period and acknowledge that you will lose your statutory right of withdrawal once the Service has been fully supplied. Our 14-day money-back guarantee (section 1) is offered in addition to, and does not affect, your statutory rights.

4. How to request a refund

To request a refund, email [email protected] from the email address associated with your Tivo account and include:

• Your account email
• The date of the payment
• The transaction ID or order number from your Stripe or Paddle receipt
• The reason for your request (optional, but helpful)

We will acknowledge your request within 2 business days and process approved refunds within 5–10 business days. Refunds are returned to the original payment method.

5. Cancellation

You may cancel your subscription at any time through your account settings, by emailing [email protected], or (for purchases made through Paddle) through the self-service account link on your Paddle receipt. When you cancel:

• Your subscription remains active until the end of your current paid billing period.
• You will not be charged again after the current period ends.
• You will retain access to the Service until the end of the current period.

Cancellation alone does not trigger a refund; if you also want a refund, please request one using the process in section 4.

6. Exceptions

We may decline or reverse a refund where:

• The account has been terminated for breach of our Terms of Service or Acceptable Use Policy.
• The request is made in bad faith, for example after extensive use of the Service shortly before requesting the refund.
• A chargeback has already been initiated for the same transaction.

7. Chargebacks

If you believe a charge is incorrect, please contact us first at [email protected] so we can resolve it directly. Filing a chargeback without first contacting us may delay resolution and result in suspension of your account.

8. Contact

For refund requests or billing questions: